Return Policy

At DADA (HK) International Limited, we strive to provide high-quality beauty products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a straightforward return process to ensure your satisfaction.

1. Conditions for Returns

  • Product Issues: If the product you received is defective or damaged, you may return it for a refund or exchange.
  • Unused and Unopened: Products must be returned in their original, unused, and unopened condition. Due to hygiene reasons, used cosmetic products cannot be returned unless they are defective.
  • Return Window: You must request a return within 30 days of receiving your order. After 30 days, we will no longer accept return requests.

2. Return Process

  • Contact Us: To initiate a return, please contact our customer support at sales.brush@dada.it.com with your order number and a description of the issue, including photos if the product is defective.
  • Return Approval: Once your return request is approved, we will provide instructions on how to return the product. You may be required to ship the product back to our warehouse at [Return Address].
  • Shipping Costs:
    • If the return is due to a product defect or damage, we will cover the return shipping costs.
    • For all other returns (e.g., change of mind), the customer is responsible for shipping fees.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item, we will process a refund to your original payment method. Please allow up to 10 business days for the refund to reflect in your account.
  • Exchanges: If you prefer to exchange your item, we will send you a replacement once the returned item has been received and inspected.

4. Non-Returnable Items

The following items are not eligible for returns:

  • Custom or personalized makeup brushes and products.
  • Any product that has been opened or used unless it is defective.

5. International Returns

  • Return Shipping: For international returns, customers are responsible for shipping fees unless the product is defective.
  • Duties and Taxes: Any customs duties, taxes, or fees associated with the return shipment will be the responsibility of the customer.

6. Contact Us

If you have any questions about our return policy, please feel free to contact us at sales.brush@dada.it.com. We are here to help!

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